Shipping policy

Order Processing & Dispatch All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive for fast order turnover to ensure timely delivery and minimize customer waiting time.

International Shipping & Delivery Timeframe Standard international shipping takes approximately 7–14 business days, depending on destination location and local logistics conditions. Expedited shipping options are available at checkout for faster delivery.

Real-Time Shipping Rates & Transparent Pricing Shipping costs are calculated dynamically based on order weight, volume and shipping destination. Final fees are clearly displayed at checkout with zero hidden charges or extra surcharges.

Customs Duties & Import Taxes International shipments may incur customs duties, import taxes or local clearance fees determined by local customs authorities. All related charges are the recipient’s sole responsibility. Please check local import regulations in advance to avoid unexpected costs.

Protective Packaging & Shipping Insurance All seafood orders adopt high-strength, shockproof and insulated packaging to lock in freshness and avoid transit damage. Optional shipping insurance is offered at checkout for high-value orders to secure your purchase.

Delivery Inspection & After-Sales Support Please inspect your package upon delivery. In case of damage, leakage or severe deformation, take photos, refuse delivery and contact us immediately. If any product issues are found after receipt, please submit evidence within 48 hours of delivery. We will verify the problem and offer solutions including refunds, replacements and other after-sales support.

Customer Assistance & Logistics Support Our support team provides professional and timely assistance for all shipping-related issues, including order status, delivery delays and customs problems, ensuring a smooth shopping experience.